If you experienced difficulty using one of our ATM machines, one of the following may apply to you:

I requested $200 and only $100 was dispensed, however, my account was charged $200. What do I do?

In this instance, a transaction reversal has taken place. The ATM has automatically reversed the $100 you did not receive back to your bank account. Your funds will post back to your account within 24 hours depending on your bank. If you have questions about this process, please call your bank, their 24 hour (800) number can be found on the back of your card. 

I received a message while using the ATM that a Communication Error has Occurred. What happened?

The communication between the ATM network and your bank failed while communicating. Your account most likely was not charged. If it was, a reversal will be processed. 

I think that I lost my card while using your ATM. What should I do?

For security purposes, call your bank right away and report the card as lost. Then call us at (800) 381-2756. When we find lost cards they are destroyed by service personnel however we can let you know your card was found and destoyed if you let us know. 

In the event the information above does not answer your question, please follow the procedure below.

The Federal Reserve Board's Regulation E protects consumers. In the case of an error or questions concerning EFT transactions, call or write your Financial Institution. Your Financial Institution must hear from you no later than 60 days after it sends your first statement on which the problem or error appeared. You will need to:

1) Identify yourself to your Financial Institution.

2) Describe the problem or error that you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information. Please include the location name, address and a copy of the receipt if available.

3) Identify the dollar amount(s) of the transactions specifically.

Your Financial Institution may require that you send your complaint in writing within ten business days. You Financial Institution will tell you the results of its investigation within 10 business days. If you Financial Institution needs more time, however, it may take up to 45 days to investigate your complaint or question. If you Financial Institution decides to take longer than 10 days, it will credit your account for the amount you think is an error, so that you will have use of the money during the time it takes them to complete the investigation. If you Financial Institution asks you to put your request in writing and it does not receive it within 10 business days, your Financial Institution may not credit your account. If you Financial Institution decides that an error has not occurred, your Financial Institution will send you a written explanation within three business days of completing the investigation.